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Author: tarekkawach
An accomplished technical support leader with a proven track record in customer service and team management. Expertise in incident resolution, strategic planning, and cross-functional collaboration, driving operational efficiency and achieving goals. Certified in Okta and Microsoft technologies, combining technical acumen with a commitment to customer satisfaction. Excels in mentoring teams, establishing policies, and cultivating relationships. Focused on continuous improvement and innovation, contributing significantly to technical support or customer service initiatives.