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Author: ikghazali
A reflective, solutions-focused, and technically adept Senior Business Analyst with over 17 years of experience in defining and designing corporate business processes and strategies that span cross-functionally to various teams and units. A change-oriented analyst with a proven track record of improving processes, modernizing platforms, optimizing operations, integrating new technologies, and ensuring world-class end-user service. Excels in transformation environments with a focus on digitizing and modernization of services, systems, and processes. Holds a B.Sc. in Computing & Information Systems, a Master of Engineering degree specialized in Technology Innovation Management, Lean Six Sigma certified, and a Project Management Institute Professional in Business Analysis certificate. Has participated in many projects where he was directly responsible for business architecture deliverables including Use Case; Activity; and Sequence Diagrams, User Stories, and testing deliverables. He was also responsible for leading the development of different project documentation including business cases, project charters, and Business Requirements Documents. An efficient problem solver and possesses strong interpersonal and communication skills. He has excellent project management and multi-tasking abilities within cross-functional and multi-cultural environments.